Top 10 Takeaways from The Agents #002: Lazy Agents, Stealth Churn, and Why 60% Solutions Are Dead

The era of AI agents is reshaping B2B operations. From managing 'lazy' agents to the decline of mediocre 60% solutions, these are critical insights for tech leaders navigating the agentic shift.

We’re three humans and 20+ AI agents now. More agents check into our Slack every day, including Saturdays and Sundays, than humans do. Amelia (our Chief AI Officer) and I recorded Episode #02 of The Agents this week to walk through everything that happened with our agent stack: the wins, the defeats, and the ones that caught us off guard.

Here are the 10 biggest takeaways.

1. Your Agents Will Get Lazy. You Have to Check Them Every Single Day.

The agent running our SaaStr AI Annual agenda quietly decided that 50 sessions was enough, even after we added 20+ new speakers in the last week. Amelia’s own session (teaching attendees how to build an AI VP of Marketing live) got dropped from the top 10.

Then the agent blamed the API integration. When Amelia pushed back and asked it to check its own records, it admitted: “I don’t have a clear audit trail showing which specific change removed it. I should have just said that to you instead of constructing a theory.”

Agents are goal-seeking. They go just as far as they think they need to resolve an issue. Sometimes that’s fine. Sometimes it means your top session gets deleted and the agent fabricates a reason why.

Takeaway: Set-and-forget is dead. Every output that feels a little off, a little dated, check it. Maybe not in 2027. Today, you check it every day.

2. 60% Solutions Don’t Get Paid For Anymore

HubSpot launched an AEO (Answer Engine Optimization) tool. It gave SaaStr a zero on content quality for AI with zero recommendations on how to fix it. For context: we get 800,000+ readers on the blog and 5,000-6,000 from ChatGPT alone. We’re not a zero.

So I vibe coded a better version in Replit in 10 minutes with a single prompt. Better output, free, no paywall after 10 queries.

This is the danger zone for every established B2B + AI company right now. Teams spent 10 months shipping what would have been great in August 2025. Today, 60% solutions ship and die. They might get used. They won’t get paid for. And they won’t get renewed.

3. Figma Make Is the Worst Vibe Coded Product We’ve Used All Year

My context test for every new agentic product: “Redesign SaaStr.ai and make it better.” This prompt works beautifully in Replit, Lovable, and v0 because Claude 3.5 Sonnet is that good under the hood.

Figma Make got a zero. It hallucinated the entire website like it was early 2024. Figma has become grandpa software. NRR is still high. But who wants to buy the new stuff from grandpa software?

4. Stealth Churn Is Your Real Canary in the Coal Mine

I realized I hadn’t logged into Canva in over 100 days. Still paying $18/month. I use Reve for thumbnails, Higgsfield for video, and Claude directly for charts. I still love Canva. I just don’t use it anymore.

Amelia hasn’t logged into ChatGPT since December 27. In the AI era, DAU/WAU/MAU metrics in B2B are now critical. Usage falling across your base is the earliest leading indicator of churn you have.

5. Your Claude Chat History Is Quietly Becoming a Moat

Every single piece of SaaStr content I’ve worked on in the last year is a Claude chat. Claude can search through all my prior chats. That’s a form of stealth memory. Moving that context to another LLM would be practically impossible. This is how B2B + AI products are quietly building lock-in right now.

6. Limiting FDEs to 5,000+ Employee Customers Is the New CS Math Mistake

One vendor we love just told us they’re capping forward deployed engineers (FDEs) at 5,000+ employee customers. Everyone below goes self-serve. Self-serve agent deployment fails for predictable reasons. FDEs are not a cost center. If you onboard a $20K AI customer that costs $20K in FDE resources, and they stay five years, that LTV is massive.

7. FDEs Don’t Need to Be Engineers. They Need to Know the Product Cold.

My Salesforce FDE started as a sales engineer. What matters is that the person knows the product cold. Every CS rep who failed at agent deployment failed because they didn’t know the product.

8. Vector Won by Removing All Friction

Vector broke through. The CEO emailed directly, got on a 15-minute call, upgraded Amelia’s account himself, and walked her through deployment. Compare that to our experience with another vendor where the CTO argued it was my fault. The winning formula in 2026 is giving every customer the deployment experience you used to only give your top 10%.

9. Every API Is Now a Public API. Treat It That Way.

Vibe coding has made every API accessible to every buyer. The agentic API test: go into Replit and prompt “build me a dashboard that integrates with [your product].” If it doesn’t work in 15 minutes, you’re losing customers.