OpenAI: Workspace Agents for Business

Customizable agents that run real work

Build once. Scale across your team.

Create an agent once and share it across your workspace so teams follow the same workflows and best practices.

Work that runs itself

Run agents on schedules to handle recurring tasks like reviewing leads, summarizing support requests, or generating reports.

Keep work moving across tools

Agents use your tools to gather information and take action, like updating tickets, editing documents, or sending messages, without step-by-step guidance.

Automation with control

Admins define permissions, approval checkpoints, and monitoring so teams can automate workflows with visibility and oversight.

Boost productivity in your organization by building and deploying agents that own entire workflows

Agents for every team

From sales and IT to finance and product operations, teams use agents to automate research, routing, reporting, and lead outreach—freeing employees to focus on higher-value work.

Role-based access control

Admins can control who can build and use agents, and which tools, apps, and actions those agents are allowed to access.

Audit logs and monitoring

Track agent activity and review logs to understand what agents did and how workflows were executed.

Approval gates for sensitive actions

Require human approval before agents take actions like sending messages or updating records.

Centralized management for admins

Manage agents, permissions, and integrations from a central admin console so teams can scale automation safely.