Identity verification on Claude

Being responsible with powerful technology starts with knowing who is using it. Identity verification helps us prevent abuse, enforce our usage policies, and comply with legal obligations.

We are rolling out identity verification for a few use cases, and you might see a verification prompt when accessing certain capabilities, as part of our routine platform integrity checks, or other safety and compliance measures.

We only use your verification data to confirm who you are and not for any other purposes.

How are we verifying?

We selected Persona Identities as our verification partner based on the strength of their technology, privacy controls, and security safeguards. Follow the steps below to complete your identity verification process.

What you'll need

Before you start, have these ready:

• A valid government-issued photo ID: the physical document, in hand
• A phone or a computer with a camera: you may be asked to take a live selfie with your phone, or your webcam
• A few minutes: verification typically takes under five minutes

Accepted ID types

We accept original, physical government-issued photo IDs from most countries. Common examples include:

• Passport
• Driver's license or state/provincial ID card
• National identity card

Your ID must be issued by a government, clearly legible, undamaged, and include a photo of you.

We do not accept:

• Photocopies, screenshots, scans, or photos of a photo
• Digital or mobile IDs (such as mobile driver's licenses)
• Non-government IDs: student IDs, employee badges, library cards, bank cards
• Temporary paper IDs

How your data is protected

We know that handing over an ID is a meaningful ask, and we've designed this process to protect your information at every step.

Anthropic is the data controller for your verification data. That means we set the rules for how it's used and how long it's kept. Persona processes it on our behalf, under our instructions.

Your ID and selfie are collected and held by Persona, not on Anthropic's systems. Anthropic can access verification records through Persona's platform when needed—for example, to review an appeal—but we don't copy or store those images ourselves.

Persona is contractually limited in how they can use your data: only to provide and support verification and to improve their ability to prevent fraud. They're bound to protect it with industry-standard security controls and delete it in line with the retention limits we've set and applicable law.

All data passing through and to Persona is encrypted in transit and at rest.

What we're not doing

• We are not using your identity data to train our models. Verification data is used solely to confirm who you are and to meet our legal and safety obligations.
• We are not collecting more than we need. We ask for the minimum information required to verify your identity.
• We are not sharing your identity data with anyone else. Verification data stays between you, Persona, and Anthropic, except where we're legally required to respond to valid legal processes. Your verification data is never shared with third parties for marketing, advertising, or any purpose unrelated to verification and compliance.

What if my verification fails?

Verification can fail for a number of reasons: a blurry photo, an unreadable document, an expired ID, or a technical issue.

If your verification is unsuccessful:

• Try again. You'll have multiple attempts within the verification flow—most failures are resolved by retaking the photo in better lighting or using a different government-issued photo ID.
• Check your document. Make sure your ID is undamaged and clearly legible.
• Contact us. If you've used your attempts and still can't verify, reach out to us via this form and we'll take a look.

Why did my account get banned after verification?

As part of our safety process, we may ban an account for a variety of reasons:

• Repeated violations of our Usage Policy
• Account creation from an unsupported location
• Terms of Service violations
• Under-18 usage

If you feel your account has been wrongly suspended or terminated, please go to claude.ai, log in with your banned account, and fill out the appeal form linked below. Our Safeguards team can further investigate why your account was disabled.