AGENTIC-SYSTEMSApril 22, 20261 min read7 views

AutomationBench

AutomationBench is a new benchmark evaluating AI agents on complex, cross-application business workflows via REST APIs. Results show that even top-tier frontier models currently score below 10% on these realistic tasks.

Computer Science > Artificial Intelligence

Title:AutomationBench

View PDF HTML (experimental)Abstract:Existing AI benchmarks for software automation rarely combine cross-application coordination, autonomous API discovery, and policy adherence. Real business workflows demand all three: a single task may span a CRM, inbox, calendar, and messaging platform - requiring the agent to find the right endpoints, follow a policy document, and write correct data to each system. To address this gap, we introduce AutomationBench, a benchmark for evaluating AI agents on cross-application workflow orchestration via REST APIs. Drawing on real workflow patterns from Zapier's platform, tasks span Sales, Marketing, Operations, Support, Finance, and HR domains. Agents must discover relevant endpoints themselves, follow layered business rules, and navigate environments with irrelevant and sometimes misleading records. Grading is programmatic and end-state only: whether the correct data ended up in the right systems. Even the best frontier models currently score below 10%. AutomationBench provides a challenging, realistic measure of where current models stand relative to the agentic capabilities businesses actually need.

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Source: arXiv cs.AI Recent

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