Amazon appears to be down, with over 20,000 reported problems

Based on over 20,000 reports, Amazon appears to be experiencing an outage.

According to Downdetector, reports of problems started increasing at 1:41 pm ET today. By 2:26 pm, ET, Downdetector received 18,320 reports of problems with Amazon’s website. The number of complaints peaked at 3:32 pm ET at 20,804. There have also been a smaller number of complaints about Amazon Prime Video and Amazon Web Services.

As of this writing, Amazon hasn’t confirmed any specific problems. However, an Amazon support account on X said at 3:02 pm ET today that “some customers may be experiencing issues” and that Amazon is working “to resolve the issue.”

Per Downdetector, 50 percent of reported problems happened at checkout, while 21 percent of outage reports came from mobile app users, and 17 percent of complaints pointed to problems with Amazon’s product pages.

Ars Technica can confirm that some product pages fail to load properly or at all, and that the Amazon homepage sometimes fails to load.

Update 3/5/2026 7:57 p.m. ET: As of 4:10 p.m. ET, reports of problem started declining on Downdetector and were down significantly by 5:55 p.m. ET.

Update 3/6/2026 9:25 a.m. ET: By 9:05 p.m. ET on Thursday, the number of reports filed on Downdetector dropped to 435. On Thursday evening, Amazon provided a statement saying: “We’re sorry that some customers may have temporarily experienced issues while shopping. We have resolved the issue, which was related to a software code deployment, and [the] website and app are now running smoothly,”