AGENTIC-SYSTEMSMarch 10, 20261 min read37 views

After outages, Amazon to make senior engineers sign off on AI-assisted changes

Following a series of system outages linked to AI coding tools, Amazon is implementing stricter controls, requiring senior engineers to approve any AI-assisted code changes.

Amazon’s ecommerce business has summoned a large group of engineers to a meeting on Tuesday for a “deep dive” into a spate of outages, including incidents tied to the use of AI coding tools.

The online retail giant said there had been a “trend of incidents” in recent months, characterized by a “high blast radius” and “Gen-AI assisted changes” among other factors, according to a briefing note for the meeting seen by the FT.

Under “contributing factors” the note included “novel GenAI usage for which best practices and safeguards are not yet fully established.”

“Folks, as you likely know, the availability of the site and related infrastructure has not been good recently,” Dave Treadwell, a senior vice-president at the group, told employees in an email, also seen by the FT.

The note ahead of Tuesday’s meeting did not specify which particular incidents the group planned to discuss.

Amazon’s website and shopping app went down for nearly six hours this month in an incident the company said involved an erroneous “software code deployment.” The outage left customers unable to complete transactions or access functions such as checking account details and product prices.

Treadwell, a former Microsoft engineering executive, told employees that Amazon would focus its weekly “This Week in Stores Tech” (TWiST) meeting on a “deep dive into some of the issues that got us here as well as some short immediate term initiatives” the group hopes will limit future outages.

Source: Ars Technica AI

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